Concept case · To be refined

Super app coordinating field service, assets and work orders

Client: Concept case · Field Operations

Client

Concept case · Field Operations

Sector

PropTech & Compliance

Alignment with today's offering

Super apps

The Challenge

The starting point

Tickets, schedules, inventory, photographs and signed reports live in different tools. The office does not know what is happening in the field until the end of the day, and billing reconstructs every service from messages and documents.

The Solution

What we built

Concept design for a role-based Super app for dispatchers, technicians and customers. Each work order connects the asset, location, materials, evidence and acceptance; status changes feed planning, communications and pre-billing without duplicating data.

Key features

Work orders linked to asset history
Scheduling by area, capacity and priority
Mobile experience for technicians
Material usage and evidence
Signature and customer portal
Pre-billing from the approved work report

Anatomy of the solution

A work order as the thread through the operation

From input to outcome: explore the four parts of the journey.

Ticket

Request linked to customer, location and asset.

Explanatory diagram based on the described solution. It simplifies the journey; it is not a deployed infrastructure diagram or a live monitor.

Reading the project

The thinking behind the technology

01 / Business

What really needed solving

When field and office teams use different systems, every service gets reconstructed several times. The concept uses the work order as a shared record for assets, scheduling, materials, evidence and collection.

02 / Design

Why this structure matters

A role-based model avoids duplicating disconnected applications. Each state change feeds the next team, while permissions and validation protect sensitive actions.

Connection to today’s offering

Super apps

The system where the process lives

Explore the service

Current relevance and possible evolution

A Super app pattern for maintenance, installation, inspection and technical assistance.

This connects the case experience to our current services. Proposed extensions are not presented as features already delivered.

Proposed scope

Concept

pending validation

operational roles

history per asset

E2E

ticket to pre-billing

Method and scope

How to read the outcome

What to measure

Ticket-to-close time, journeys, first-time resolution, incomplete reports and days to billing.

What not to infer

Concept case pending adaptation to the rules, integrations, security and volume of a specific business.

This is a concept case for architecture and positioning, not a delivered project or an outcome attributed to a client. Its metrics describe scope, not proven impact.

RAO · Measure actual autonomy IMAN · Assess the starting point NEXT-5 · From assessment to operation

Tech stack

Super app NextAIBase de datos operativaMapasAlmacenamiento privadoFacturación

In context